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Can I return my purchase for a refund?
How do I know my food items will be fresh?
Is it safe to use my credit card online?
What do I do if my package is damaged when received?
Can I order by fax or email?
How do I know the status of my order?
What currency are the items listed at?


Can I return my purchase for a refund?
All food and educational items cannot be returned or exchanged. Small appliances may be returned for exchange should they arrived dead or malfunctioning. Goods that are delivered damaged must be reported to Canada Post.

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How do I know my food items will be fresh?
Nihonclub ensures that all food items shipped to customers will have a minimum 4 months remaining before the expiry/best before date stamped by the manufacturer.

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Is it safe to use my credit card online?
Nihonclub uses Google Checkout for all credit card transactions. This process utilizes 128bit SSL encryption security for all Internet transactions. Google also provides fraud protection. Please see https://checkout.google.com for more information.

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What do I do if my package is damaged when received?
Nihonclub uses quality packaging materials and care to protect your purchases from damage. All packages are shipped using either Canada Post parcel or XpressPost. All shipping damages and issues must be reported directly to Canada Post.

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Can I order by fax or email?
Orders will only be accepted via the online store of by fax. All fax orders will be subject to a $4 order charge. Email order are not accepted due protect the security and safety of our customers.

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How do I know the status of my order?
You will receive an email when the item is shipped, along with a tracking number which can be tracked via Canada Post

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What currency are the items listed at?
Nihonclub products are listed and billed in Canadian dollars.

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Last Updated: 21 Feb 2008 19:59:11 PST home  |  about  |  terms  |  contact
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